The saying goes, “if it looks like a duck, swims like a duck and quacks like a duck, then it probably is a duck”. It seems to be apt in describing the state of price competition in Saudi Arabia’s mobile market. Despite operators in the kingdom suggesting the market is not in the throws of a price war, recent promotions point to an extremely price-competitive environment, which will impact ARPUs negatively. Michelle Mills reports
Zain Saudi Arabia launched commercial services as the third mobile operator in Saudi Arabia on August 26, 2008 and in less than two months garnered 966,000 subscribers. Speaking at the GSM > 3G conference in Dubai in December, CEO Marwan Alahmadi said the operator’s unique ‘You pay we pay’ offer had been instrumental in attracting customers in a market with a SIM card penetration rate in excess of 100 per cent. The crux of the campaign was that whatever a customer spends in one month, the following month he receives the same amount back in free credit, with the lifetime offer available indefinitely for the first 500,000 customers.