Zain Kuwait implements NSN’s Customer Experience Management solution

Zain Kuwait has deployed Nokia Siemens Networks’ (NSN) Customer Experience Management (CEM), ensuring a superior service experience for its mobile broadband customers.

NSN developed and deployed a new Geo Information System (GIS) for Zain Kuwait, displaying network performance related key performance indicators (KPIs) for its customer base located across Kuwait – with the possibility to drill down to district level, block level and even cell ID level. The company also integrated important commercial KPIs into this GIS, which gives Zain Kuwait the unique capability to display and compare network performance KPIs with commercial KPIs within the same CEM solution. As a result, GIS has become a primary input tool for Zain Kuwait’s strategic decisions.