http://comm.ae/the-us23-billion-bet/ Wed, 04 Apr 2012 11:55:37 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://comm.ae/the-us23-billion-bet/comment-page-1/#comment-2131 Richa Mon, 09 Aug 2010 09:30:29 +0000 http://comm.ae/2010/07/26/the-us23-billion-bet/#comment-2131 MTNL is a sister concern company of BSNL and comes under Central Govt. The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much to uplift the customer base, but still the graph is going down and the main reason are their “great services”. The MTNL linemen don’t have enough ideas to configure even a modem and to solve a single complaint they take nearly one month or more because they don’t have enough workforce and the coverage area is very large. And when you see the MTNL exchange you become shocked to see their exchange, made of Huwaei equipment, and when you see the Airtel exchange you will find Ericsson equipment because the cost of Huawei equipment is nearly half of Ericsson's. Basically they have two types of exchange; one is for 256 Kbps and one for above 256Kbps. If you buy the plan for above 256 Kbps then you may receive a good response because for that they only use the Ericcson exchange. I raised my voice at Consumer Court and submitted an online complaint and found that I am not the only one who is facing the problems with MTNL http://www.consumercourt.in/broadband/1-mtnl-broadband.html I don’t know why the Govt. changed the plan to get more customer and spend a huge amount in ads, the salary of lineman is nearly 15000/-, I think this is a total waste. Customers are very frustrated with MTNL. If you visit the MTNL exchange you will find many customers shouting at the area manager. My personal experience with MTNL was pathetic and I switched to another services provider and am much more satisfied. MTNL is a sister concern company of BSNL and comes under Central Govt. The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much to uplift the customer base, but still the graph is going down and the main reason are their “great services”. The MTNL linemen don’t have enough ideas to configure even a modem and to solve a single complaint they take nearly one month or more because they don’t have enough workforce and the coverage area is very large. And when you see the MTNL exchange you become shocked to see their exchange, made of Huwaei equipment, and when you see the Airtel exchange you will find Ericsson equipment because the cost of Huawei equipment is nearly half of Ericsson’s.
Basically they have two types of exchange; one is for 256 Kbps and one for above 256Kbps. If you buy the plan for above 256 Kbps then you may receive a good response because for that they only use the Ericcson exchange.
I raised my voice at Consumer Court and submitted an online complaint and found that I am not the only one who is facing the problems with MTNL http://www.consumercourt.in/broadband/1-mtnl-broadband.html
I don’t know why the Govt. changed the plan to get more customer and spend a huge amount in ads, the salary of lineman is nearly 15000/-, I think this is a total waste. Customers are very frustrated with MTNL. If you visit the MTNL exchange you will find many customers shouting at the area manager. My personal experience with MTNL was pathetic and I switched to another services provider and am much more satisfied.

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