IHS, a telecommunications infrastructure provider, with headquarters in Nigeria and operations across Africa, has invested US$8 million to upgrade its network operations centre (NOC) in Lagos. The upgrade allows IHS to offer state-of-the-art infrastructure management and professional services and site monitoring systems to mobile network operators in Nigeria, Cameroon, Niger and other neighbouring countries in West Africa.
“With the eventual evolution of 4G in Africa and the surge in mobile traffic, operators will be looking to differentiate their services by offering the best customer experience. Tower management will play an important behind the scenes role in this and our investment in NOC underscores that IHS is well positioned for the imminent arrival of 4G,” Issam Darwish, CEO, IHS said.
The NOC will provide a range of comprehensive professional tower management services to network operators while leveraging cost and value synergies. These services include a holistic approach to tower utilisation with the aim of turning every base station and tower into its own profit and loss centre; green power management; preventative and corrective maintenance of all devices and procedures on site; minimising site down time closer to zero; and a new approach to customer service management. The NOC will enable IHS to operate its proprietary and customer infrastructure more efficiently, enhancing its regional service delivery and competitiveness.