Virgin Mobile South Africa has announced the appointment of Jonathan Marchbank as the company’s new CEO. He replaces Steve Bailey, who resigned at the beginning of June after confirmation that Dubai-based MVNO Friendi Group and Virgin Group intended to merge their operations in the Middle East and Africa, including Virgin Mobile South Africa.
Marchbank was most recently heading up the Virgin Mobile’s activities in Asia, prior to which he served as the COO for Virgin Mobile USA, a business with over five million mobile customers. Prior to that, Marchbank was the CEO of Virgin Mobile in Australia and Asia.
Marchbank has also served as managing director of Telstra’s mobile business in Australia, having spent the previous 10 years as managing director at Nokia and Philips in Asia and Australia.
Virgin Mobile South Africa has around 400,000 subscribers and is yet to make a profit after six years of operations.
4 comments ↓
Well, with the appointment of a new CEO,let’s hope that Mr Marchbank can really shake things up at Vmobile.The service is pathetic both at the call centre and technical support centre.
Sent my Nokia E7 in for repairs in April and still waiting. All I ever receive when I follow up is “we will escalate and come back to you”.(Vmobiles promise of we’ll come back to you is non-existent!) Wonder if Mr Branson knows his enterprise is being run like a Mickey Mouse Company!!
I started a new contract 2 years ago, the phone they send me, was faulty e.g. the scroller did not work. After more than 25 e-mails and numerous/endless phonecalls to the call centre, up until now I had one reply that said they will get back to me, TWO YEARS later….not solved. Due for upgrade now, been waiting more than 2 weeks for the new phone, and still not the new phone. PATHETIC!
I agree. This is not the Virgin brand I relied on.
I closed my account with Virgin Mobile in August 2011 and to this day, February 2015, they are still deducting monies from my account and I can’t stop them.
I also have to legally fight with them to get my money back.
Leave a Comment